Tynrhyd Retreat Privacy Policy

At Tynrhyd Retreat we are committed to respecting and protecting your privacy.

Scope of this Policy

This privacy policy applies to the Tynrhyd Retreat website, including all sub-pages and any amendments to the site.

This privacy policy sets out how Tynrhyd Retreat uses and protects any information that you give Tynrhyd Retreat when you use this website.

Tynrhyd Retreat is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy does not apply to any website, product or service of any third-party company even if the website links to or from our website. We do not operate or control those websites, products or services and are not responsible for the privacy policies or the content of these other websites. You should check the policy statement of these other websites to determine whether you wish to share your personal information with them.

Although most changes are likely to be minor, Tynrhyd Retreat may change its privacy policy from time to time, and in Tynrhyd Retreat’s sole discretion. We encourage visitors to frequently check this page for any changes. Your continued use of these services after any change in this privacy policy will constitute your acceptance of such change.

The Information We Collect

Tynrhyd Retreat operates within the guidelines set out by the UK Data Protection Act (1998) and the new General Data Protection Regulation (GDPR) legislation enforced from 25th May 2018. We collect information from you necessary to process your booking or payment. We use cookies only where required, they do not hold personal information and they expire as appropriate.

Tynrhyd Retreat respects the privacy of its clients and prospective clients. No client information will be disclosed to third parties.

Some houses may require a guestlist ahead of the stay. This will only consist of first name and age and is used to validate the type of enquiry (family group etc) and configure bedroom layouts.

What we collect

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may collect the following information:

  • name and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping

  • We may use the information to improve our products and services

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

We will retain contact information for a period of 6 years, this is so we can ensure a great service from understanding any previous enquiry/bookings.

HMRC states that we must keep financial records for 6 years from the end of the last company financial year they relate to, or longer if: they show a transaction that covers more than one of the company’s accounting periods, the company has bought something that it expects to last more than 6 years, like equipment or machinery. Tynrhyd Retreat comply with this legal requirement.

If you’d like us to remove your information, please contact us on 01970 607913 or by emailing holidays@tynrhyd.com .

By making an enquiry, you can opt-in to our marketing emails. Again, this information will not be shared with any third party and you can opt-out at any time by using the unsubscribe link on the marketing emails or emailing holidays@tynrhyd.com .

Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

Email Mailing List & Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services, competitions and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, other means as detailed in the footer of sent marketing messages or contact us by email on holidays@tynrhyd.com , to request the removal of your details.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is; Constant Contact and you can read their privacy policy here https://www.constantcontact.com/uk/legal/privacy-statement

Google Analytics

We use Google Analytics which uses cookies in order to provide reports about visitors to our website, helping us to improve the service we provide. Google Analytics cookies do not collect personal data about you.

Our site uses Google cookies to keep track of your visits and requests and to save your registration information including name, address, phone number and email address so you don’t have to re-enter it each time you visit our site. The following information is stored in cookies and our web-server logs about any visits to our website:

– Your IP address
– The type of Internet browser and the operating system of the computer you use to access the site
– The date and time you visit the site
– The pages you visit on the site
– If you linked to our site from another website, and the address of that website
– If you linked to the site from a search engine, the address of that search engine and the search term you used.

SagePay

SagePay is our current payment provider should you wish to proceed with your booking.

Sage Pay is a payment service provided by Sage Pay Europe Limited.

Personal Data collected: various types of Data as specified in the privacy policy of the service.

You can view SagePay’s privacy policy online.

General Data Protection Regulation (GDPR)

GDPR Principles

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

a) processing is fair, lawful and transparent

b) data is collected for specific and legitimate purposes

c) data collected is adequate, relevant and limited to what is necessary for the purposes of processing

d) data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay

e) data is not kept for longer than is necessary for its given purpose

f) data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures.

Our lawful basis for processing your general personal data:

Consent of the Data Subject

  • We need your consent to make you aware of special offers by either post, email or by telephone. Consent is requested when you contact us via the contact form in our contact page.

  • Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract

  • When we take your order by telephone, fax or email and ask you for all the personal data required, this is so we can enter into a contract with you the customer, this contract being the exchange of goods and services in the return for payment. We need all the personal data explained with this privacy notice for the exchange of goods and services.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which we hold about you;

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary to retain such data;

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

Social Media Policy and Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Resources

 

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Privacy Policy for Tynrhyd Retreat

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